IDC 2014 Predictions – CIO Agenda, highlights the top 10 predictions for the CIOs through the year ahead. The predictions provide insights on long-term industry trends along with new themes that may be on the horizon that will most impact the role of the CIO. While the 3rd Platform of mobile, social, big data, and cloud services is just beginning to mature, it will require an entirely different set of IT skills and roles — many of which are yet to be invented.
“The digitisation of the corporate world is accelerating, and with new technologies enabling the process, CIOs have an unparalleled opportunity to emerge as true business leaders. They will need to step up to the role of Chief Innovation Officer or risk becoming irrelevant in the years to come,” Says Jaideep Mehta, VP and Country General Manager, IDC India
“Organizations need to be cognizant of degree of changes and personalization customers are expecting today. There is a huge need for personalization, relationship sensitivity, service orientation & redefining service levels across all channels, differentiated offering, experience management and predictability . IDC observes that organizations need to revisit their offerings, services and processes to encash the potential of the 4 Pillars – Social, Mobility, Cloud and Analytics. Organizations are expected to go beyond their comfort zones drive innovation and create differentiation and to take advantage of “Edge Technology,” opines Shalil Gupta, Director Insights and Consulting.
According to Fred Magee, adjunct research advisor with IDC’s Research Network, “We believe there are clear indicators that the existing role of technology management will evolve in a few short years to a set of roles that includes management of innovation, information intelligence, customer experience, and digital business presence. It’s going to be an exciting decade.”
The Top 10 Predictions are:
- In two years, over 70% of CIOs will change their primary role from directly managing IT to become an innovation partner
· Before 2017, only 40% of CIOs will rise to produce business enhancing insights from big data and analytics
· 70% of CIOs will increase enterprise exposure to risk to accelerate business agility through increased cloud adoption
· Enterprise business mobility will require 60% of CIOs by 2017 to support an agile architecture with next-generation mobile applications
· The demographic shift to young and mobile customers will require 80% of CIOs in consumer-facing businesses to integrate IT with public social networks by 2015
· By 2015, 3rd Platform requirements will drive 60% of CIOs to use enterprise architecture (EA) as a required IT tool, but only 40% will deploy EA effectively.
· By 2015, 60% of CIO security budgets for increasingly vulnerable legacy systems will be 30-40% too small to fund enterprise threat assessments
· By 2017, the transfer of 3rd Platform investments from IT to line-of-business budgets will require 60% of CIOs to focus the IT budget on business innovation and value
· By 2016, 80% of the IT budget will be based on providing broad portfolio of IT and business services
· By 2018, adoption of 3rd Platform IT technologies will redefine 90% of IT roles