Awards iGATE a five-year contract valued at $80 million – with a possible one year extension – to support its mission to provide exceptional customer service and increased operational efficiency
Bangalore, India; London, England and Iselin, NJ – iGATE Corporation (iGATE), the first Integrated Technology and Operations (iTOPS) company providing Business Outcomes-based solutions, today announced that it has secured a new five-year contract with Orange Communications SA (Orange Switzerland) to transform the telecom provider’s IT infrastructure and rationalize its vendor landscape in Switzerland.
Johan Hall, Chief Technology Officer of Orange Switzerland says, “iGATE stood out as the best choice to help us achieve our aim of delivering exceptional service to our customers with improved efficiency. Beyond demonstrating their depth and IP-led capability, iGATE showed that they understood our business requirements and responded with flexibility and innovation. We look forward to working together in the years ahead.”
Derek Kemp, Executive Vice-President and Head of Europe & Australia, iGATE says, “We are excited to begin our partnership with a leading telecom provider. Backed by our innovative business model and global delivery capabilities, we look forward to partnering with Orange Switzerland to support and transform the way it serves its customers and manages its operations. Our proven strength in the areas of Enterprise Solutions, Infrastructure Management and Business Intelligence will play a central role in delivering this success.”
The contract was awarded following a rigorous selection process run by Orange Switzerland. The engagement represents a significant industry win for iGATE as it reinforces its position in the European telecom sector.
In its partnership with Orange Switzerland, iGATE will take responsibility for transforming and managing all enterprise systems, including ERP, Business Intelligence, Infrastructure and Data Network & Telephony services. iGATE will also provide Infrastructure as a Service for Orange Switzerland and specific partners – as well as a multilingual service desk to monitor and report all vendor performance metrics. The data centre is operated through Equinix in Zurich where iGATE also has contracts with other Swiss companies from the finance and insurance sectors.